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Internal customers Internal management system change management practices effective performance management practices talent management practices ... point Leveragingloyalty helping your customers extend their loyalty Lexus Customer Advisory Board Lexus Ownera#39;s ... loyalty helpingyour employees extendtheir leveraging mutualprofitability and customer service valuesandcustomer as target Loyalty Effect, The (Reichheld) M Manage/meet expectations Marriott Corporationanbsp;...

Author: Bill Thomas, Jeff Tobe
Publisher:John Wiley & Sons - 2012-10-16

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