Delivering On The Promise

Delivering On The Promise

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Over the past couple of decades, management styles have evolved from strategic planning to total quality management to reengineering. Now in the newest and most cost effective trend to hit the boardrooms, there is a concentrated effort to view employment not as a perishible resource to be consumed but as a valuable commodity to be developed. While research shows that investments in capital result in higher returns to shareholders, the question is how should these investments be made, and how can returns on these investments be measured? DELIVERING ON THE PROMISE reveals Arthur Andersen's proprietry, technically based methodology - called The Five Square Approach - that will enable any manager to measure, manage and leverage human capital. Drawing on case-studies and research, this book is for any business manager who wants to evaluate and improve the current worth of their company's human resources.development plans for each individual. These plans are linked to the companya#39;s business goals. ... Customer service calls are often monitored by New Pig executives, who work with the phone reps to glean useful information from each call.

Title:Delivering On The Promise
Author: Brian S. Friedman, James A. Hatch, David M. Walker
Publisher:Simon and Schuster - 2012-12-11

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