Superior Customer Experience in Voice-to-voice Encounters
With a focus on the personal encounter, extensive research has been conducted to identify the drivers of customersa#39; quality perceptions and evaluations. Research findings show that customer satisfaction is strongly influenced by the serviceanbsp;...
| Title | : | Superior Customer Experience in Voice-to-voice Encounters |
| Author | : | Silke Bartsch |
| Publisher | : | BoD – Books on Demand - 2012 |
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